Cybercriminals often use publicly available phone directories, so they might know your name and other personal information when they call you. They might even guess what operating system you’re using.
Once they’ve gained your trust, they might ask for your user name and password or ask you to go to a legitimate website (such as www.ammyy.com) to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information are vulnerable.
Do not trust unsolicited calls. Do not provide any personal information.
Scam Pop-Ups: What You Need to Know
Another well-known trick is the website pop-up, that little browser window that sometimes appears while you’re searching the Web. Cybercriminals set up websites with scam pop-ups with messages and phone numbers. These pop-ups usually are not easy to close.
While some pop-ups are useful and important, others are traps that attempt to mislead you into revealing sensitive personal or financial information, paying for fake anti-virus software, or even installing malware and viruses onto your device.
Do not call the number in the pop-up. Microsoft’s error and warning messages never include a phone number.
Here are some of the organizations that cybercriminals claim to be from:
- Windows Helpdesk
- Windows Service Center
- Microsoft Tech Support
- Microsoft Support
- Windows Technical Department Support Group
Microsoft Research and Development Team (Microsoft R & D Team)
How to report tech support scams
- Help Microsoft stop cybercriminals by reporting information about your tech support scam.
- In the United States, use the FTC Complaint Assistant form.
In Canada, the Canadian Anti-Fraud Centre can provide support.
Article courtesy of Microsoft.com